Namaya privacy policy
This policy explains what personal data the Namaya app and its greeting links use, why, and what you can do about it. We have kept it short and plain.
Effective date: Sunday, November 15, 2026
1. Who we are
Namaya is published by SoftGenius Software & Services FZCO, a company registered in the IFZA free zone, Dubai, United Arab Emirates (“SoftGenius”, “we”). We are the controller of the personal data described in this policy.
Registered address: [PLACEHOLDER: full registered address of SoftGenius Software & Services FZCO, IFZA, Dubai, United Arab Emirates]
Contact: info@softgenius.ae
- Person in charge of the protection of personal information: Ferhat Cherrared, reachable at info@softgenius.ae.
- Representative in the European Union (GDPR Article 27): to be appointed. Their name and contact details will be published here before Namaya is offered in the European Union.
2. What we collect
When you use Namaya, we process:
- The names and the message you type: the recipient's first name, any phonetic respelling, your own name and your optional message (up to 120 characters).
- Your choices: the occasion, template, greeting language and voice.
- An anonymous account ID, created automatically the first time you open the app. We do not ask for your name, email address or phone number.
- A device attestation result from Apple (App Attest) or Google (Play Integrity), which tells us the app is genuine. It is used to grant the free credit once and to prevent fraud.
- Store transaction IDs for your purchases (for example an Apple transaction ID or a Google Play purchase token), and your store country.
- Server logs, with IP addresses truncated so that they no longer identify you, and names removed.
- Crash reports, with personal data removed, so that we can fix bugs.
We do not collect your location, contacts, photos, advertising ID or religion.
3. What stays on your device
Some things you enter never leave your phone: your reminders, the people you add, their birthdays, the occasions they celebrate, and the occasions you choose to follow. They are stored only on your device and are not sent to SoftGenius. They are deleted when you delete the app.
4. How we use it
We use the data above only to:
- make your greeting video and deliver it as a file and a link;
- keep track of your credits and purchases;
- prevent fraud and abuse, and keep the service secure;
- moderate the text you type and handle reports about public links;
- fix bugs and keep the app working.
We do not use your data for advertising, we do not build profiles about you, and we do not sell or rent your data to anyone.
5. Legal bases
Where the law requires a legal basis (for example under the GDPR), we rely on:
- Contract: to make and deliver the greeting you ask for, and to provide the credits you buy.
- Legitimate interests: to keep the service secure, prevent fraud, and handle abuse and reports.
- Legal obligation: to keep records of purchases as required by tax law.
6. Who processes it
We use a small number of service providers, who process data only on our instructions:
- Microsoft Azure: hosting, storage, speech synthesis and content moderation.
- Apple and Google: purchases, device attestation and the backup of your anonymous account through iCloud Keychain and Android backup.
- Our crash-reporting provider: crash reports with personal data removed. [PLACEHOLDER: name of the crash-reporting provider]
We do not share your data with advertisers or data brokers. We may disclose data if the law requires it, for example in response to a valid order from a court or a public authority.
7. Where it is stored
Your data is stored on Microsoft Azure in Canada, in the Canada East region (Quebec).
If you live in the European Union, the United Kingdom or Switzerland, your data is transferred to Canada. Canada is recognised by the European Commission as providing an adequate level of protection for commercial organisations, and where that does not apply we use the European Commission's standard contractual clauses. Before data leaves Quebec, we assess the transfer as Quebec law requires.
8. Links you share
Each greeting gets a link that is hard to guess. Anyone who has the link can watch the greeting, including the names and message in it, until the link expires after 12 months or you delete the greeting. Only share the link with people you want to see it. The greeting page sets no cookies and has no analytics or advertising; we count views on our servers using truncated IP addresses.
9. AI voice
Greetings are spoken by a synthetic voice generated by Microsoft Azure speech services, not by a real person, and they are labelled “AI voice” in the video and on the greeting page. Namaya does not clone voices and does not use photos or the likeness of real people.
10. Keeping and deleting your data
We keep data only as long as we need it:
| Data | Kept for |
|---|---|
| Greetings and links | 12 months, or until you delete them |
| Name previews (“Hear it”) | 30 days |
| Application logs | 30 days, with names removed |
| Your account | Until you delete it; erased within 30 days of your request |
| Purchase records | As long as tax law requires |
You can delete your data at any time in the app, under Settings → Delete my data, or without the app by following the steps at Delete your account. We complete deletion within 30 days.
11. Purchases
Credits are bought through the App Store or Google Play. Apple or Google processes the payment; we receive a transaction ID and the product you bought, never your card or payment details. Refunds are handled by Apple or Google under their own policies.
12. Children
Namaya is for adults 18 and over, and we do not knowingly collect personal data from children. If you believe a child has used Namaya, write to info@softgenius.ae and we will delete the data.
13. Your rights
Depending on where you live, you can ask us to:
- give you access to your personal data;
- correct it;
- delete it;
- give you a copy in a portable format;
- stop processing it, or object to how we use it.
Write to info@softgenius.ae. Because we do not know who you are, we may ask for your account ID (shown in the app's Settings) or a purchase order ID to find your data. We answer within 30 days.
You can also complain to a data protection authority, for example the Commission d'accès à l'information (CAI) in Quebec, the Office of the Privacy Commissioner of Canada, the CNIL in France, or the authority where you live.
14. Permissions
Namaya asks for only two permissions, and only when you need them:
- Photos, add only: to save a video to your photo library. Namaya cannot see your photos.
- Notifications: to remind you of the birthdays and occasions you saved.
Nothing else: no location, no contacts, no camera, no microphone.
15. Changes to this policy and contact
If we change this policy, we will update the effective date above and, for important changes, tell you in the app before they apply.
Questions about this policy or your data: info@softgenius.ae.