Namaya support
Need help with Namaya? Find answers below, or write to us and a person from our team will reply, usually within two business days.
info@softgenius.aeContact us
Email info@softgenius.ae in Arabic, French or English. To help us find your account, include the account ID shown in the app under Settings, or the order ID of a purchase.
Company: SoftGenius Software & Services FZCO, IFZA, Dubai, United Arab Emirates.
Report a greeting
If you received a greeting that is offensive, abusive or illegal:
- open the greeting link and tap “Report this greeting” at the bottom of the page; or
- email the greeting link to info@softgenius.ae and tell us what is wrong.
A link that receives 3 or more reports is hidden until we review it. We tell the sender what we decided and why. Read more in the Terms of use.
Moving your credits to a new phone
Namaya has no login. Your anonymous account, and the credits on it, are saved in your Apple or Google backup:
- iPhone: turn on iCloud Keychain on your old phone, then sign in with the same Apple Account on the new one. Install Namaya and your balance appears.
- Android: turn on Google backup on your old phone, then restore it on the new phone with the same Google account. Install Namaya and your balance appears.
If your credits do not appear, email info@softgenius.ae with the order ID of your purchase: on iPhone, the order ID in the receipt email from Apple (or at reportaproblem.apple.com); on Android, the order number starting with GPA. in the receipt email from Google Play. We will move your credits.
Deleting your data
In the app, go to Settings → Delete my data. Without the app, see Delete your account.
Frequently asked questions
My video is not ready. What should I do?
Most greetings are ready in 5 to 15 seconds. If it takes longer, check your internet connection and try again: the credit is only used once the video has been created.
The name is pronounced wrong. Can I fix it?
Yes. Before creating the video, tap “Hear it”. If it sounds wrong, tap “Spell it how it sounds” and type the name the way it is said. Namaya will use your spelling for the voice and show the real name on screen.
How do I restore my credits on a new phone?
Credits follow your Apple or Google backup. Sign in with the same Apple Account (with iCloud Keychain on) or restore your Google backup, then install Namaya. If they do not appear, email the order ID of your purchase to info@softgenius.ae.
How do I get a refund?
Purchases are made through Apple or Google, so refunds are requested from them: on iPhone at reportaproblem.apple.com, on Android from your Google Play order history.
How long does a greeting link work?
Twelve months, unless you delete the greeting earlier. Deleting it from your history in the app stops the link at once.
How do I report a greeting?
Tap “Report this greeting” on the greeting page, or email the link to info@softgenius.ae.
How do I delete my account?
In the app, go to Settings → Delete my data. Without the app, follow the steps at Delete your account. Deletion is completed within 30 days.